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IT Support Analyst

  • Location: Leeds
  • Salary: £20,000 - £28,500 pa per year
  • Job Type:Permanent

Posted almost 2 years ago

  • Sector: Front-Line Talent
  • Contact: Sammie Brierley
  • Expiry Date: 10 June 2022
  • Job Ref: SB/19024

Flexible Monday-Sunday 7am-9pm

£20,000 - £28,500 + Annual bonus

Morley, Leeds

Are you a tech savvy IT professional?

Do you have experience working within an IT support team?

If so then I have the perfect role for you!

We are seeking IT Support Analysts to join an award-winning business that is growing at a rapid pace with superb career advancement opportunities.

As an IT Support Analyst you will be responsible for providing the first line support for our customers which are made up of colleagues, clients and suppliers. Interactions with customers are via numerous channels including phone calls, our ITSM toolset, the IT Portal, email and Microsoft Teams.

IT Support Analyst responsibilities:

• Managing calls and emails to or from our customers consisting of colleagues, clients and suppliers. The types of incidents you will field range from internal colleague issues, to accounts not boarding correctly or major outages from our clients (Amazon, AO, Debenhams etc.) and incidents impacting our suppliers (FiSev, Kcom, Acxiom)

• Incident Management including registration, triaging, escalation, tracking, routing and closure of Incidents, into the Ticketing System

• Perform problem solving activities on NewDay’s operating systems, applications including, by way of example but not limited to: MS operating system, MS office, MS Teams, Active Directory, VPN connectivity, Citrix Cloud, Digital Applications etc.

• Provide basic triaging steps on all supplier provided applications before logging with the appropriate supplier for investigation.

• Ensuring all IT Portal incidents are triaged by the desk within SLA

• Acknowledge and Triage all un-categorised Service Requests within SLA

• Providing excellent customer service

IT Support Analyst Benefits:

• Free parking

• Hybrid working

• Annual bonus

• Paid training

• 34 days holiday + you can purchase 5 additional days

• Healthcare plan

• Free breakfast & dinner

• Cycle to work scheme

• Green car scheme

• Store discounts

CLICK APPLY to find out more about this IT Support Analyst opportunity.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

If you would like this job advertisement in an alternative format, please contact marketing@merje.com.

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