The IT Operations Manager will oversee and manage the day-to-day IT operation through the review, development and implementation of policies and procedures. They will have attention to detail, be highly organised, and methodical. This is a new role within the Business and therefore creates a fantastic opportunity for an experienced hire to shape how they standardise the delivery of IT services in line with best practice, leveraging the ITIL framework.
Key responsibilities include:
- Implementing recommendations to IT Security posture including practices and controls following assessments and reviews
- Developing and implementing policies and procedures to create a standard way of operating in line with best practice
- Reviewing and managing SLAs and OLAs, including defining and implementation where required
- Building and roll-out of critical processes including (but not limited to) BCP, DR, and broader incident management
- Proactively manage relevant items on the risk register including mitigation planning and resolution
- Vendor management of 1st Line IT Support provider including SLAs, kit procurement and asset register
- Embedding rhythms and routines to ensure that IT Service meets Business needs
- Managing projects as required through business need, or identified through a continuous improvement lens
The Person:
- Knowledge of ITLL Frameworks
- An understanding of IT security and Cyber security practices
- Experience in definition, development and implementation of IT policies and processes
- Management of 3rd party provider/s
- Competence in defining and tracking of SLAs and OLAs
- Experience in successfully delivering IT operational projects
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.