Issuing Fraud Specialist

  • Location


  • Discipline:

    Financial Crime & Fraud

  • Job type:


  • Salary:

    plus excellent benefits

  • Consultant:


  • Email:

    Andy Hodson

  • Job ref:


  • Published:

    almost 2 years ago

You will be responsible for creating, improving and maintaining the current risk framework for their sponsorship platform. This is an exciting, newly created, role in which you will truly be able to own and grow into. We’re looking for a self-starter who can collaborate with various business functions as well as the clients/customers.

Key responsibilities include:

  • Use both internal and external fraud tools to monitor transactions on the issuing card network
  • Create, track and communicate fraud performance metrics across the issuing card network
  • Assess new Issuing Card programmes prior to launch to ensure appropriate fraud measures are in place
  • Create and maintain Fraud/ Risk Processes, Policies and Procedures
  • Monitor and track existing Card Issuing programmes for Fraud and suspicious activity
  • Collaborate with various business functions to ensure timely launch of issuing programmes whilst ensuring fraud risk/ loss has been fully considered
  • Reviewing scheme rules and ensure any changes to the process and/or procedures are identified and updated within the team
  • Act as a point of reference for internal and external customers regarding Fraud related matters
  • Investigate patterns of potential fraud and make recommendations
  • Assisting the monitoring team on the acquiring side of the business from time to time


The Person:


  • Analytical mindset
  • Excellent verbal and written communication skills

Qualifications/Key Skills:

Essential skills:

  • Minimum 3-5 years previous experience working within Card Issuing Fraud environment
  • Previous experience in writing and developing processes policies and procedures
  • Strong understanding of Visa and MasterCard card scheme rules relating to issuing
  • Previous experience in developing and writing of rules to manage fraud/risk & AML transaction monitoring to support our issuing programmes
  • Knowledge of payment processors such as GPS
  • Experience of working in a fast-paced environment
  • Ability to manage and prioritize multiple projects
  • Ability to adapt to change and suggest/implement process improvements
  • Applying a risk logic in reviewing information relative to customers and their activity
  • Stakeholder management skills with ability to diffuse conflict whilst minimising the need for complaint escalation

Desirable skills:

  • Use of analytical software such as Tableau
  •  Project Management experience
  • FCA knowledge in relation to Fraud/AML Monitoring

Success Measures:

  • Timely processing/reviewing of client information
  • Sound risk-based decisions where judgement is required
  • Risk mitigation tasks kept within service level agreements

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.