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Insurance Client Support Adviser

  • Location: Warrington, United Kingdom
  • Salary: £18,000 pa per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Insurance & Claims
  • Contact: Peter Smith
  • Contact Email: psmith@merje.com
  • Expiry Date: 30 July 2021
  • Job Ref: PSM/17665

Your new role:

Main responsibility of the role:

  • Managing and servicing existing clients insurance needs

  • Actively discussing and closing New Business Sales

  • Generating extra revenue by obtaining future dated leads

  • Issuing accurate documentation

  • Retaining existing clients by servicing their renewal requirements

Key Accountabilities:

  • Relish case ownership and have pride in your work

  • Want to develop both personally and professionally

Skills required:

  • Understanding of Car Insurance and Home Insurance

  • Drive and motivation

  • A can do attitude

  • Passion for delivering excellent Customer Service

  • Strong attention to detail

  • Excellent organisational skills

  • Aptitude for problem solving

  • Natural communication and persuasion skills

Regulatory Knowledge:

  • FCA and GDPR

  • An understanding of Transactor and Excel

Personal Attributes:

  • Understand customer requirements

  • Identify the best solution in line with company processes and procedures

  • Enjoy helping customers resolve their insurance queries by telephone and email

  • Feel at ease dealing with high volume calls

  • Confident in making outbound calls, discussing potential sales and driving income into the company

  • Relish case ownership and have pride in your work

  •  

Hours of work:

  • 37.5 hours per week + one hour for lunch

  • Shift Patterns between Monday – Friday 8am – 7pm, Saturday 9am – 1pm

 

Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.