Salary: £9.00 per hour
Hours: Mon – Fri 9am-5pm, Sat 10am-4pm, Sun 11am-3pm (off every other weekend)
Start Date: ASAP!
This is a fantastic opportunity to earn an amazing salary for inbound sales enquiries – the earning potential is amazing and also easily achieved!!!!
Are you looking to work in a family run business?
Do you take pride in your reliability and great work ethics?
Do you love providing an excellent customer service?
Have you got all the behaviours of a great customer service advisor?
If you answered “yes” to the above questions, then please read on for a fantastic inbound customer service job based with one of our fabulous customers, who sell luxury brands at affordable prices.
The Role:
This role is working for a busy retailer, who are experts in their field. They are looking for friendly, warm and approachable individuals to join their small customer service team in Rochdale.
Experience:
Preferably some telephone based experience is required, however, if you have worked in face to face retail and have the motivation, good work ethics and the ability to have a good conversation with customers, then full training will be given and your application will be considered. We are looking for dedicated and reliable individuals, no job hoppers please!
Key Tasks:
- Handle inbound customer telephone enquiries
- Respond to web-chat enquires and emails
- Deal with complaints efficiently and in a timely manner
- Provide an exceptional service to all customers to encourage repeat business
- Support team members and share knowledge
- Take on additional tasks as and when required to support the business
Key Performance Indicators:
- Consistently achieve and occasionally exceed all call handling/productivity and personal KPI’s
- Keep within agreed absence levels
- Maintain excellent punctuality
Work Standards:
- An excellent telephone manner when dealing with both internal and external customers
- A soft approach when dealing with customer queries and complaints
- Possess excellent keyboard skills
- Reach and maintain your potential through continuous development
- Achieve and try to exceed all KPI’s
- Observe and work within company and industry guidelines (DPA, Company Information Policies etc.)
- Maintain the standards (dress, housekeeping rules, security procedures)
Keywords: customer service advisor, customer service adviser, inbound, customer service, call centre, inbound sales, outbound, customer contact centre, inbound customer service