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Temporary Inbound Customer Service Advisor (100% inbound)

  • Location: Rochdale
  • Salary: £9.00 per hour plus commission (uncapped) per hour
  • Job Type:Temporary

Posted 5 months ago

Hours:                  Mon – Fri 9am-5pm, Sat 10am-4pm, Sun 11am-3pm (off every other weekend)

Start Date:          ASAP!

 

This is a fantastic opportunity to earn an amazing salary for inbound sales enquiries – the earning potential is amazing and also easily achieved!!!!

 

Are you looking to work in a family run business?

Do you take pride in your reliability and great work ethics?

Do you love providing an excellent customer service?

Have you got all the behaviours of a great customer service advisor?

 

If you answered “yes” to the above questions, then please read on for a fantastic inbound customer service job based with one of our fabulous customers, who sell luxury brands at affordable prices.

 

The Role:

This role is working for a busy retailer, who are experts in their field. They are looking for friendly, warm and approachable individuals to join their small customer service team in Rochdale.

 

Experience:

Preferably some telephone based experience is required, however, if you have worked in face to face retail and have the motivation, good work ethics and the ability to have a good conversation with customers, then full training will be given and your application will be considered. We are looking for dedicated and reliable individuals, no job hoppers please!

Key Tasks:

  • Handle inbound customer telephone enquiries
  • Respond to web-chat enquires and emails
  • Deal with complaints efficiently and in a timely manner
  • Provide an exceptional service to all customers to encourage repeat business
  • Support team members and share knowledge
  • Take on additional tasks as and when required to support the business

Key Performance Indicators:

  • Consistently achieve and occasionally exceed all call handling/productivity and personal KPI’s
  • Keep within agreed absence levels
  • Maintain excellent punctuality

Work Standards:                                                                                                                                                                                                                                                                                           

  • An excellent telephone manner when dealing with both internal and external customers
  • A soft approach when dealing with customer queries and complaints
  • Possess excellent keyboard skills
  • Reach and maintain your potential through continuous development
  • Achieve and try to exceed all KPI’s
  • Observe and work within company and industry guidelines (DPA, Company Information Policies etc.)
  • Maintain the standards (dress, housekeeping rules, security procedures)

 

Keywords: customer service advisor, customer service adviser, inbound, customer service, call centre, inbound sales, outbound, customer contact centre, inbound customer service