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Inbound Insurance Retentions Specialist

  • Location: Manchester
  • Salary: £21k per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Insurance & Claims
  • Contact: Pete Smith
  • Contact Email:
  • Expiry Date: 22 January 2022
  • Job Ref: PS/17906

​ As an Inbound Brand Executive you will be a key player in providing an excellent sales and service experiences to existing and potential customers through taking inbound calls. You will ensure conversion of new business, service of existing accounts and retention of renewals to achieve individual and team targets. You will work in accordance with company procedures and regulatory requirements.

Main Accountabilities

• Offering excellent sales and service experiences to existing and potential customers via inbound calls.

• Handling a range of inbound calls including new and potential customers, customer service enquiries and renewing existing customers

• Retaining customers who wish to cancel and following the correct procedures for cancellation using the tools provided to you

• Working with the team and management to ensure set targets are achieved and exceeded through monthly KPI’s

• Adapting to a variety of product brands using knowledge learnt and learning tools provided

• Keeping up to date with all changes to existing products along with new products that are introduced and made available to you

• Developing a full and complete understanding of all brands and the FCA requirements with all insurance products through training and development

Experience required


• Excellent customer service skills that can be demonstrated on every call

• Sales experience in a regulated background

• Experience in finding the answers through your own research and initiative


Experience in the insurance market dealing with the selling of insurance policies and working with policy wordings