Inbound Customer Service and Retentions Advisor

  • Location

    Cheadle Hulme

  • Discipline:

    Customer Contact, MERJE Front-Line Talent

  • Job type:


  • Salary:

    £18,700 after 6 months £19,200 + Monthly Bonus + 8% flexi on top of Salary

  • Consultant:


  • Email:


  • Job ref:


  • Published:

    over 1 year ago

Salary:                  £18,700 after 6 months £19,200 + Monthly Bonus

Start Date:          17th February and 30th March 2020

Location:             Cheadle

Hours:  Shifts - Monday – Friday between 8 AM – 8:15 PM

                                Every other Saturday 9-5

Overview of Role:

Excellent opportunity if you are looking to get into a Retentions Advisor role with full training provided.  We are looking for reliable, customer service focused individuals with a passion for providing an excellent customer service.

Job Description:

This is an exciting opportunity for a Retentions Service Advisor to join our client, assisting customers and providing first class customer service. 


  • Handling calls from customers who are thinking of changing supplier
  • Ensuring the retention of customers, proving an excellent customer experience
  • Dealing with an array of queries from change of payment method to changing personal details
  • Ensuring customers are aware of best products that are applicable and available to them
  • Maintaining positive relationships with customers to ensure repeat custom
  •  Consistently achieve targets set for average handling time, quality and customer survey scores
  •  Contacting customers when required to resolve enquiries/complaints and to address any customer service issues


  • Resilience
  • Excellent communication skills
  • Excellent customer service skills
  • Strong work ethic
  • Good IT skills
  • Promote team spirit
  • Empathetic


  • This role is subject to a criminal record check
  • Pass a lenient credit check
  • Reference checks for the past 2years


  • £18,700 per annum after 6 months £19,200
  • Monthly bonus!
  • 23 days annual leave plus bank Holidays
  • Very sociable and friendly team with department days out and social events!


Keywords: customer service, retail, hospitality, admin, customer advisor, customer assistant, customer agent, customer service advisor, customer service agent, customer service executive, customer service assistant, retentions advisor