Salary:                  £18,700 after 6 months £19,200 + Monthly Bonus

Start Date:          17^th February and 30^th March 2020

Location:             Cheadle

Hours:  Shifts - Monday – Friday between 8 AM – 8:15 PM

                                Every other Saturday 9-5

Overview of Role:

Excellent opportunity if you are looking to get into a Retentions Advisor role with full training provided.  We are looking for reliable, customer service focused individuals with a passion for providing an excellent customer service.

Job Description:

This is an exciting opportunity for a Retentions Service Advisor to join our client, assisting customers and providing first class customer service. 

Responsibilities:

• Handling calls from customers who are thinking of changing supplier
• Ensuring the retention of customers, proving an excellent customer experience
• Dealing with an array of queries from change of payment method to changing personal details
• Ensuring customers are aware of best products that are applicable and available to them
• Maintaining positive relationships with customers to ensure repeat custom
•  Consistently achieve targets set for average handling time, quality and customer survey scores
•  Contacting customers when required to resolve enquiries/complaints and to address any customer service issues

Skills:

• Resilience
• Excellent communication skills
• Excellent customer service skills
• Strong work ethic
• Good IT skills
• Promote team spirit
• Empathetic

Requirements:

• This role is subject to a criminal record check
• Pass a lenient credit check
• Reference checks for the past 2years

Benefits:

• £18,700 per annum after 6 months £19,200
• FREE PARKING
• Monthly bonus!
• 23 days annual leave plus bank Holidays
• Very sociable and friendly team with department days out and social events!

Keywords: customer service, retail, hospitality, admin, customer advisor, customer assistant, customer agent, customer service advisor, customer service agent, customer service executive, customer service assistant, retentions advisor