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Inbound Customer Service Advisor

My client is currently recruiting a full time Inbound Customer Service Advisors to work alongside their major financial services client in Andover.

Join the customer service team with our client and you will be involved with customers from all backgrounds, answering a variety of different questions and queries – no two calls will be the same! We are looking for candidates who are passionate about delivering results and exceptional customer service. As this role is telephony based, you will need to be an excellent communicator with a polite and friendly telephone manner. The role is varied, providing a great opportunity for someone looking to enhance their skills further.

If you are patient, enthusiastic, have excellent customer service skills and feel passionate about putting the customer first then the rewards are certainly worth it.

Duties and Responsibilities:

  • Taking inbound calls from customers with financial queries
  • Logging information accurately on the in-house system
  • Providing excellent customer services
  • Achieving SLA’s and following correct DPA policies
  • Listening to customers and dealing with their queries efficiently and professionally
  • Identifying any vulnerable customers and dealing with them empathetically
  • Dealing with customers politely, with respect and patience

Skills you’ll need:

  • The desire to succeed
  • Fantastic work ethics and a brilliant attitude
  • Be able to listen – even if the issue is hard to listen to
  • Love talking to people and have a knack for understanding their needs
  • Enjoy being part of a team but still have the drive to work on your own initiative
  • Good customer service experience

Benefits:

  • Very Competitive salary
  • Bonus scheme
  • 21 days’ holiday plus Bank holidays
  • Healthcare plan
  • Pension
  • Career development
  • Full training