Inbound Customer Service Advisor

Hours: 37.5 per week between 8am & 6pm Mon - Fri + 1 weekend in 3 weeks

Training: No experience necessary as 3 weeks full training is provided 

Salary: £18,000 pa (6 month FTC, with a view to extend or become permanent)

Join the Customer Service team with our client and you'll be involved with customers from all walks of life, answering a variety of different questions and queries – no two calls are the same! We are looking for candidates who are passionate about delivering results and exceptional customer service. As this role is telephony based, you will need to be an excellent communicator with a polite and friendly telephone manner. This role is a varied role, providing a great opportunity for someone looking to enhance their skills further.

If you are patient, enthusiastic, have excellent customer services skills and feel passionate about putting the customer first, the rewards are certainly worth it.

Backgrounds to Consider: Retail, hospitality, call centre, sales, customer service, graduates, inbound, outbound

Duties and Responsibilities:

  • Taking inbound calls from customers with financial queries
  • Logging information accurately on the in-house system
  • Providing excellent customer services
  • Achieving SLA’s and following correct DPA policies
  • Listening to customers and dealing with their queries efficiently and professionally
  • Identifying any vulnerable customers and dealing with them empathetically
  • Dealing with customers politely, with respect and patience

Skills you’ll need:

  • The desire to succeed
  • Fantastic work ethics and a brilliant attitude
  • Be able to listen – even if the issue is hard to listen to
  • Love talking to people and have a knack for understanding their needs
  • Enjoy being part of a team but still have the drive to work on your own initiative
  • Good customer service experience


  • Very Competitive salary
  • Bonus scheme
  • 21 days’ holiday plus Bank holidays
  • Healthcare plan
  • Pension