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Inbound Customer Service Advisor

  • Location: Hyde
  • Salary: £19,000 + monthly bonuses (£28,000 OTE) per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Front-Line Talent
  • Contact: Connor Partridge
  • Expiry Date: 22 November 2021
  • Job Ref: CP/18200

​Inbound Customer Service Advisor

Monday-Friday 8am-4pm/9am-5pm or 10am-6pm

£19,000 + monthly bonuses (£28,000 OTE)

Do you have customer service experience working on the phones?

Are you looking for a role where you will be rewarded for helping people?

As a Customer Service Advisor you will be joining a growing and very customer focused team based just outside of Manchester in Denton. At present, we currently employ over 450 people across the UK and we continue to grow.

This role will involve you dealing with inbound calls from customers regarding support they need paying off outstanding payments. We are looking for people with excellent listening skills, people who are strong communicators and can show empathy and understand the customers situation.

You will be using our state-of-the-art IT system that our in-house development team is always improving to help keep us ahead of the game, providing a constant stream of enhancements to ensure that efficiency is maximised - both for ourselves, and for our clients.

Inbound Customer Service Advisor duties:

Handling difficult conversations in a sensitive and professional manner.

Entering accurate records of customer conversations into the customer database.

Following processes and guidelines that fall in line with company regulations.

Achieving personal and team targets in a contact centre environment.

Accurately entering customer payment details into systems - ensuring these are entered correctly first time around.

Inbound Customer Service Advisor benefits:

2 weeks fully paid training

Realistic bonuses

Holiday entitlement

Opportunities for progression

Free parking

Annual events

This is an amazing opportunity for you to earn some fantastic bonuses, our top Customer Service Advisor consistently earns over £1,000 per month in bonuses on top of their basic salary.

The successful applicant would be required to undertake a DBS and Credit check before an offer of employment is made.

Are you interested in knowing more about this Customer Service Advisor opportunity?