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Inbound Customer Service Advisor

  • Location: Derby, United Kingdom
  • Salary: £19,157 with OTE of £30,000 per year
  • Job Type:Permanent

Posted 7 days ago

  • Sector: Customer Contact
  • Contact: Sam Brierley
  • Expiry Date: 14 October 2021
  • Job Ref: SB/18015

​Are you passionate about providing excellent customer service? Do you thrive on working in a fast-paced environment? Are you looking to join an innovative, customer focused, fast-growing business with lots of opportunities to progress?

If so, this is the perfect role for you.

What will you be doing as an Inbound Customer Service Advisor?

You will be based within the Customer Service & Retention team of a long-standing newspaper where you will manage subscription cancellation requests through online chat and phone. Inbound Customer Service Advisors will provide world class customer service whilst promoting the features and benefits of the customers subscription in order to retain them.

A typical day as an Inbound Customer Service Advisor:

•Interacting with customers via phone & live chat to understand and support their needs and giving them reasons to stay as a customer

•Setting time aside as a team to plan success for each day

•Support your peers & team by sharing your experience and successes

•Time allocated to work with your manager and sales trainer on opportunities to improve service and sales, and develop your future career

The ideal Inbound Customer Service Advisor?

•Previous experience in customer service, sales, or retention

•Passionate about customer services & sales and providing an excellent customer experience

•Excellent communicator both over the phone and in writing

•Great communicator in both voice & writing

•Experience of working to & achieving targets

•The ability to self-motivate & support and inspire your fellow professionals

•Prepared to go the extra mile to hit target

•Thrives on working in a challenging & fast paced environment

What we offer?

•Generous bonus scheme

•Fully paid training

•Private medical/dental insurance

•Company pension

•Casual dress

•Life Insurance

•Seasonal company events

•On-going education & development opportunities