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Inbound Call Centre Advisor

  • Location: Denton
  • Salary: £19000 per year
  • Job Type:Permanent

Posted 20 days ago

  • Sector: Front-Line Talent
  • Contact: Sam Brierley
  • Expiry Date: 15 October 2022
  • Job Ref: SB/19551

​Monday-Friday Flexible between 8.30am - 7pm

£19,000 (£28,000 - £32,000 OTE)

Have you got experience working within customer service or collections?

Are you looking to join a business that offers excellent opportunities for progression?

This role will involve you dealing with a mixture of calls with customers who are looking for support regarding outstanding payments. We are looking for people with excellent listening skills, people who are strong communicators and can show empathy and really understand the customers situation. If you enjoy helping people and building relationships, this is a great opportunity for you!

The average bonus payout per month across the entire team is £833 per month, our top performer is achieving over £1,500 per month consistently with NO SALES involved.

Inbound Call Centre Advisor duties:

• You will be receiving inbound telephone calls from customers with the aim being to collect outstanding debts/payments

• Handling difficult conversations in a sensitive and professional manner with customers over the telephone

• Entering accurate records of conversations and payment agreements into a customer database

• Following processes and guidelines regarding debt collection

• Working in an open plan, contact centre environment – achieving personal and team targets

• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Inbound Call Centre Advisor benefits:

• Fully paid training

• Realistic bonuses

• Holiday entitlement

• Opportunities for progression

• Free parking

• Annual events

The successful applicant would be required to undertake a DBS and Credit check before an offer of employment is made.

Are you interested in knowing more about this Inbound Call Centre Service Advisor opportunity?

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Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.