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Home Based Customer Service Team Leader (Housing)

This is a home based position based in the Manchester area
Full time, 35 hours per week between the hours of 7am and 8pm, Mon – Fri (no weekends)

Closing date for completed applications: Monday 26th November 2018

Would you classify yourself as a real people’s person?

Do you have proven experience of managing teams in a fast paced inbound contact centre?

Are you driven to inspire and motivate delivery through first class customer service?

Then you sound perfect for our team!

We’re launching an exciting new opportunity to lead and manage a brand new home based customer service team and are looking for someone who is passionate about delivering an excellent customer focused service to all customers (internal and external) at each contact. You’ll need to be an effective coach and communicator as well as providing an understanding of the highs and lows that can come from managing a remote team.

We will expect you to be an ambassador and promote a collaborative approach in leading change to always ensure customers receive a right first time service, whilst managing and maintaining performance KPIs.

To be successful in this role, you will need to evidence current coaching and developing of individual team members and management of department operational objectives.  You’ll be someone who leads by example; puts customers first by taking customer calls when demand is high, and works flexibly to support colleagues.

If you are self-motivated, an innovative problem solver, target driven and solution focused and able to work Monday to Friday between 7am – 8pm then apply without delay! Our interview process enables you to showcase your talents through an assessment centre.

Interview/Assessment day: Thursday 6th or Friday 7th December 2018

This will be held at 126-150 Washway Road, Sale, M33 6AG.

Successful candidates must be available to complete 4 weeks of training where the hours will be 9am – 5pm from the 14th January 2019 through to 8th February 2019. This training will be held in Sale, so you must be able to get there. During this time you will also have some work at home days alongside classroom training.

For the week commencing 28th January 2019 you will need to provide: