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High Net Worth Motor Claims Handler

Posted 14 days ago

  • Contact: Peter Smith
  • Expiry Date: 10 February 2022
  • Job Ref: PSM/17735

We are now recruiting for HNW Claims Handlers.

Key Accountabilities:

• To deal with insurer scheme claims from “cradle to grave”

• Ensure all new claims are handled efficiently in line with the insurer SLA

• Handle incoming inquiries from policyholders, insurers and other third parties in a professional manner.

• Ensure all data recorded is factually & grammatically correct and meets agreed SLA’s and in line with the insurer “best practice guidelines”

Duties:

To handle the claim within the delegated authority of the insurer set out in their SLA’s which includes the following –

• FNOL

• Instructing Engineer, recovery agents, repairers, solicitors

• Arranging funded hire

• Arranging credit hire

• Appointing solicitors to cater for any personal injury claims

• Undertake any other duties as necessary

• Ensure work area is tidy and free of hazards

Skills required:

• Knowledge of policyholder motor insurer claims

• Knowledge of dealing with third party motor claims.

• Knowledge of Credit Hire - ABI GTA guidelines

• Manage clients expectations

• Manage relationships

• Manage own performance and development

• Use relevant technology and company software

Regulatory Knowledge:

• Industry codes of practice ABI

• Insurer “Best Practice” Guidelines

• FSA, MOJ guidelines

Personal Attributes:

• Clear confident telephone manner

• Strong communication & interpersonal skills

• Self-motivated and an effective team player

• Ability to work under pressure and display appropriate behaviour at all times

• Remains positive and enthusiastic

• Takes a proactive approach to solving people and client problems

• Wants to make the Client feel valued

• Can identify the most appropriate solution to fit the situation

• Is confident when influencing others

Hours of work:

• Monday – Friday

• 37.5 hours per week

Health and Safety:

• Ensure work area is tidy and report and incidents and potential risks

Benefits:

• Comprehensive training and on-going support

• Employer pension contribution

• 22 days holiday plus bank holidays to start

• Company product discounts

• Tech and cycle to work schemes

• Subsidised Gym membership

• Life Assurance

• Lots of fund raising and social events

• Free eye tests & flu vouchers

• In house training and also the chance for progression

Job Types: Full-time, Permanent