Are you a motivated leader with a proven track record in the insurance broking industry? If so, we want you to join the team as the Head of Distribution Services.
This is a newly created role and will offer the successful candidate the opportunity to play a pivotal role in leading and driving our respective business functions to achieve our distribution objectives. Your key responsibilities will revolve around partnership and relationship management to support short, medium, and long-term goals, while ensuring a positive return on investment.
To manage the resource capacity planning function in the delivery of service levels and consumer outcomes
Support the delivery of online and digital enhancements across all direct and partner brands and products
Management of incidents impacting our customers and our business, through to resolution and identifying opportunities to prevent future issues
Lead the division in the approach to "Product Governance" ensuring we have robust controls, and a team of experts in this field
Support the business in the delivery or propositions, identifying opportunities to maximise sales, and revenue opportunities along with working closely with the Group Marketing function on new approaches
Shared service budget responsibility to ensure financial targets are achieved
Support the division in the delivery of all target, and challenge business practices
Lead on strategic and divisional projects as is needed
Represent the business at required forums/events
Manage key internal and external relationships
Skills, Experience & Knowledge
Thorough understanding of the regulatory rules around Quality Assurance and Complaints
Demonstrable experience of large scale and/or multi-channel contact centre operations/Broking understanding
Proven leadership with a coaching style
End to end project and programme delivery
Evaluation, design, execution and measurement of key contact processes
Strategic thinking with track record in planning and delivery beyond 6-12 months
Delivery of change in a complex but agile methodology
Process improvement, measurement and optimisation - Ability to understand business challenges and to think more broadly than the particular problem faced
A strong team player who works collaboratively with others to get things done, able to build relationships and lead teams with credibility
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.
If you would like this job advertisement in an alternative format, please contact MERJE directly.