Back to Job Search

Head of Customer Support

  • Location: Manchester, United Kingdom
  • Salary: £65,000 - £70,000 per year
  • Job Type:Permanent

Posted 2 months ago

  • Sector: Customer Contact
  • Contact: Natasha Copitch
  • Contact Email: ncopitch@merje.com
  • Expiry Date: 15 August 2021
  • Job Ref: NC/17751

The Head of Technical Support is responsible for the design and delivery of a service delivery plan that will ensure all customers receive outstanding technical support at all times.

 

The role forms part of the Customer Care operational delivery senior management team, with a remit of accountability for identifying, addressing and leading process and performance improvements across all customer care channels.

 

Experience

  • Looking for someone with a successful track record of leading fast-paced high-volume technical support management teams in the information technology industry, with specific experience of telecommunications products.
  • You’ll be a highly driven and inspirational leader with a passion for developing your people through effective use of coaching and performance management plans.
  • You’ll also need comprehensive knowledge of the regulatory requirements impacting B2B organisations and experience leading a technical support operation through a period of significant change, whilst maintaining and improving customer satisfaction levels.