My client is looking for a Head of Customer Experience to be the voice of the customer and use lean thinking to identify and deliver improvements to the customer experience and eliminate waste.
• Act as the voice of customer for the business
• Summarised in a monthly customer experience report including contact profiling, complaint profiling and root cause analysis of customer issues
• Develop and lead customer experience improvement programme.
• Lead the CS team and the wider business in the adoption of the lean approach to resolving pain points, improved control and delivering improvements in customer experience and efficiency.
Skills & Experience:
• Strong Customer Experience background
• Continuous improvement Experience
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.
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