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Head of Claims

  • Location: London
  • Salary: £90,000 per year
  • Job Type:Permanent

Posted 25 days ago

  • Sector: Customer Contact
  • Contact: Neil Johns
  • Expiry Date: 28 October 2021
  • Job Ref: NC/18085

​My client is looking for an ambitious Head of Claims who is a hardworking, universal thinker who can build and scale our claims capabilities so that they can astound customers with amazing claims experiences, and stay years ahead of the competition.

You will be right at the heart of our insurance business and will design, build, manage and grow our claims function, processes and partnerships to deliver an exceptional claims services to customers and our partners in the UK, Europe and beyond.

To make this happen you will be a key part of Collective’s management team and work with TPAs, insurers, on-demand platforms and our leadership, tech, product and engineering teams.


•The mission of the Head of Claims is to deliver the world’s best claims service to customers, platform partners and insurance capacity providers.

•To do this you will define and manage the claims strategies, controls, data, UX and processes that will deliver Collective’s overall strategic plans while building a world class claims team.

•Reporting to the Chief Underwriting Officer, you will be part of the planning and overall management of the business as we scale up across EMEA and Global markets.

Skills, experience and Knowledge

•To understand insurance and have at least 7 years’ experience of claims management in an insurance company - ideally with an insurtech or a personal accident insurance provider across multiple jurisdictions.

•Have an incredible amount of drive, integrity and passion for our mission.

•strategic thinker, holding strong ideas loosely and can see the wider impacts across the business ecosystem.

•Excellent communicator, confident articulating your ideas, strategies and perspectives to bring stakeholders with you.

•Ambitious and commercially minded and are excited about adapting to the evolving needs of an ambitious, high-growth business.

•Build trusted partnerships with leading insurance partners.

•Analytical, a problem solver and able to draw extensive insights from varied sources of data.

•You know the true value of accurate data on our customers' experiences as well as the bottom line of the company.

•You embrace technology, thinking through how best to automate recurring processes to reduce overhead.

•You’re process driven, detailed orientated and with a bias for action.

•You can build robust foundations whilst implementing interim solutions so as to keep up momentum.

•You have a strong sense of ownership and ability to work independently alongside the ability to lead and work collaboratively.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.