W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9nzxjqzs9qcgcvam9ilwjhbm5lci5qcgcixv0

Head of Change

  • Location

    London

  • Discipline:

    Customer Contact

  • Job type:

    Permanent

  • Salary:

    £75,000 - £80,000

  • Consultant:

    Natasha Copitch

  • Email:

    ncoptitch@merje.com

  • Job ref:

    NC/16211

  • Published:

    12 days ago

We are delighted to once again be representing one of our most industry disrupting clients as they move to deliver environmental, cultural and operational change touching customer experience and internal process improvement.

Our client is a Fintech business that has a customer span of 150 countries.  After carving themselves out as a market leader now is the time to address the need to stabilise and mark out the wider business plan for continued commercial and customer success.

As the Head of Change you will be looked upon to deliver a translatable vision for manageable change across all sites and a total FTE for close to 1000.  Using Change Methodologies such as AGILE, Six Sigma and so on you will champion VoC across a number of stakeholder touch points and new channels to deliver Operational Readiness.

My client is heavily focused on Digital Interaction and so an understanding or experience within such areas as Chat bot and AI would be advantageous.

This is a fast paced business with a need to cut away and rebuild a sterling and effortless internal process and all coming back to customer delight.

To be successful you must be able to demonstrate success ideally within a Financial Service Environment were, by implementing Change Methodologies you have shaped and defined measurable improvements.