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Head of Application Fraud

  • Location

    East Sussex

  • Discipline:

    Financial Crime & Fraud

  • Job type:

    Permanent

  • Salary:

    £100,000 + Excellent Benefits

  • Consultant:

    Andy Hodson

  • Email:

    ahodson@merje.com

  • Job ref:

    AH/16267

  • Published:

    25 days ago

Our client, a leading insurance provider, is looking for a Head of Application Fraud to join the business in this senior leadership role to provide the ownership of the application fraud defence strategy, process and operation. Working with technology & data analytics to detect and remedy fraud on an ‘individual opportunistic’ level and on a ‘deliberate organised crime’ level.   To optimise commercial benefit, including; maximising additional fee and premium income at new business and renewal; removal of poor risk from cover; minimising downstream indemnity spend and loss ratio impacts of retaining poor risk on cover

 Key responsibilities include:

  • Oversee the businesses functions and operations of c.160 colleagues & 5 direct reports across multiple locations
  • Implement an analytical approach to policy validation to ensure we identify and act on all instances of incorrect information being used at policy inception and renewal
  • Provide strong leadership of the application fraud defence operation in order to deliver additional premium and fee income of c£11m (in 2020)
  • Minimise business exposure to ghost broking, working with industry on preventative measures and working with data and colleagues internally to identify and remove ghost broker policies
  • Continuous development of tactics to stay ahead of fraudster behaviour and maximise business revenue / minimise claims risk
  • Maintain strong and effective relationships with the special investigations unit to optimise the effectiveness of systems and tools

The Person:

  • Effective communication, verbal, written and presentation abilities
  • Demonstrated willingness to be flexible and adaptable to changing priorities
  • Showing integrity, fairness and consistency in decision making

Qualifications/Key Skills:

Essential:

  • Highly analytical, using data to deliver fraud defence tactics
  • Understanding of how fraud impacts the insurance industry, with in depth knowledge of Ghost broking and strategies to prevent / detect defence breaches
  • Delivery of excellent customer service through large operational teams
  • Strong leadership and operations management
  • Ability to deliver through others (team and stakeholders)
  • An entrepreneurial mind-set and the desire to make a difference
  • Proven ability to interact efficiently with other teams

Desirable:

  • In depth knowledge of application counter fraud systems
  • Thorough understanding of the end to end quote to sale journey

 

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.