about 1 month ago
Do you love providing great customer service in a role working Monday - Friday?
Are you a fluent German speaking candidate?
Would you enjoy using your experience to help coach others within the team?
MERJE is looking to recruit German speaking Team Coach to join our client based in Glasgow City Centre. These roles are permanent, working Monday to Friday between 8am – 4pm and will be a part of their busy European team in a diverse and cosmopolitan unit.
The role will involve communicating with customers by handling both inbound email and telephone calls, spending 50/50 on each and working to resolve customer queries in an efficient manner whilst maintaining a high level of quality on each contact. In addition to this, you will be responsible for supporting the Team Manager with call/contact coaching with other members of the team. You will support them to ensure high quality levels, deal with any complex queries and generally help them improve their skills in the role
You will be mentored for the first couple of weeks and supported to ensure you are ready to go live, and be supported continuously throughout your tenure in the business.
This is a great opportunity for German speaking candidates to further their career in the customer service industry. What you will require is a strong work ethic, desire to deliver great customer service and above all a positive attitude with the ability to work as part of a team. I am keen to speak with experienced, fluent German speaking customer service professionals who are looking to progress to the next level.
There are additional bonuses on offer for attendance and staff referrals, so great opportunity to make additional cash.
Please apply online today for an immediate interview.