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German Speaking Customer Service Advisor

  • Location: Preston
  • Salary: £19,000 per year
  • Job Type:Permanent

Posted almost 2 years ago

  • Sector: Front-Line Talent
  • Contact: Sam Brierley
  • Contact Email: sbrierley@merje.com
  • Expiry Date: 04 August 2022
  • Job Ref: SB/19049

Flexible Monday – Friday between 8am-8pm (1 Saturday per month)

Fully Remote!

Are you a passionate German speaking customer service professional looking to further progress your career?

Do you pride yourself on providing an excellent customer journey?

We are currently searching for multiple hard working, ambitious & career driven Fluent German Speaking Call Centre Advisors to step forward and represent a global brand, a brand that has millions of customers worldwide and has won several awards due to their continued success.

What will I be doing as a German Speaking Customer Service Advisor?

• Communicate with customers via inbound/outbound telephone calls and emails

• Set up and manage payments with customers

• Manage customer requests/instructions

• Engage and/or coordinate with other departments

• Account reconciliations and investigations

• Account management

• Translating customer correspondence – using supported languages only

• Project Management

• Timely escalation management (internal & external)

German Speaking Customer Service Advisor Requirements:

• Fluent in German (verbal & written)

• Excellent verbal & written communication

• Excellent customer service skills

• Sound judgment and decision making

• Good keyboard typing and computer literacy

• High attention to detail

• Ability to multi-task, set priorities

• Negotiation skills & conflict resolution

• Understands the customer, their needs – delivering what’s promised

• Actively supports initiatives to improve sales and reduce costs and waste

• Delivers expected results, meets KPI’s

• Applies procedures to meet necessary regulatory/legal standards

German Speaking Customer Service Advisor Benefits:

• Amazing progression opportunities – all senior roles within the business came from this level

• Fully paid training

• Achievable & realistic monthly bonus

• 28 days’ holidays plus 1 day for every year’s service

• Health care plan

• Access to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more

• Contributory pension plan

• Eye test & glasses vouchers

• Volunteer Opportunities

• Annual Awards Evening

• Employee Assistance Programme

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

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