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Fraud Investigator

  • Location

    Leeds

  • Discipline:

    Financial Crime & Fraud

  • Salary:

    £11.91 per hour + Excellent benefits

  • Consultant:

    #

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/16475(L)

  • Published:

    8 months ago

Our clients are a very well-known UK banking firm who are looking for a Fraud Investigator to join the Fraud Operations Team. You will be an integral part of the Bank's defences against fraud, ensuring that its products and services are not used to facilitate criminal activity and ensuring compliance with all relevant legislation and regulation.

Key responsibilities include:

  • Providing an excellent customer service, putting the customer at the heart of all you do
  • Dealing with fraud claims efficiently, accurately and within the timescales and standards set out in service level agreements
  • Providing internal and external customers with a high-quality service
  • Escalating emerging fraud trends to a Flow Leader/Front Line Manager
  • Identifying opportunities for productivity improvements to systems and procedures
  • Contributing to the success of the team

The Person:

  • A passion for delivering excellent customer service
  • Self-organised
  • Detail oriented
  • Team player

Qualifications/Key Skills:

  • Excellent communication and listening skills; ability to listen, understand and respond professionally
  • A warm and welcoming telephone manner
  • Detail oriented; ability to work to a high degree of accuracy, ensuring you always get the basics right
  • An ability to work as part of a dynamic team
  • High level of self-motivation and an ability to work to extremely hard to achieve all targets and deadlines
  • A positive attitude; ability to overcome obstacles, be accountable and use your initiative to do the right thing
  • Sound decision making and critical thinking

 

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.