W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9nzxjqzs9qcgcvam9ilwjhbm5lci5qcgcixv0

Fraud Investigator

  • Location

    London

  • Discipline:

    Financial Crime & Fraud

  • Job type:

    Permanent

  • Salary:

    £30,000 - £32,000

  • Consultant:

    Jake Kelly

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/15532

  • Published:

    25 days ago

Our client is a leading bank who are looking for a Fraud Investigator to join a growing team. The role will be responsible for executing the fraud strategy, identifying fraud cases and for reviewing alerts.

Key responsibilities include:

  • The ongoing delivery and execution of the fraud strategy and risk management framework
  • Assisting in inter-bank investigations, for example, indemnity requests
  • Actively monitoring fraud alerts for new and existing customers
  • Investigating and resolving fraud cases and ensuring that fraud losses are kept to a minimum
  • Proactively supporting the identification of weaknesses within the process and control frameworks
  • Supporting Customer Service and Operations in fraud related queries.
  • Providing SME support to the wider business.
  • Maintaining a sound understanding of current fraud trends / hot topics
  • Proactively contributing to the success of the wider Financial Crime team by sharing knowledge and ideas
  • Solving problems and troubleshooting fraud related issues on behalf of the customer
  • To take on board all relevant training and demonstrate a comprehensive understanding of all products and services
  • Constantly trying to improve the processes to make sure we are mitigating fraud risks while ensuring the best customer experience.

Key Requirements:

  • Application fraud experience
  • Fraud operations and risk management experience within financial services
  • Experience with credit card, savings, mortgages and current accounts
  • Understanding of KYC procedures
  • Understanding of key legislation, regulatory bodies and best practice across the fraud space