Our client is a leading bank who are looking for a Fraud Investigator to join a growing team. The role will be responsible for executing the fraud strategy, identifying fraud cases and for reviewing alerts.

Key responsibilities include:

• The ongoing delivery and execution of the fraud strategy and risk management framework
• Assisting in inter-bank investigations, for example, indemnity requests
• Actively monitoring fraud alerts for new and existing customers
• Investigating and resolving fraud cases and ensuring that fraud losses are kept to a minimum
• Proactively supporting the identification of weaknesses within the process and control frameworks
• Supporting Customer Service and Operations in fraud related queries.
• Providing SME support to the wider business.
• Maintaining a sound understanding of current fraud trends / hot topics
• Proactively contributing to the success of the wider Financial Crime team by sharing knowledge and ideas
• Solving problems and troubleshooting fraud related issues on behalf of the customer
• To take on board all relevant training and demonstrate a comprehensive understanding of all products and services
• Constantly trying to improve the processes to make sure we are mitigating fraud risks while ensuring the best customer experience.

Key Requirements:

• Application fraud experience
• Fraud operations and risk management experience within financial services
• Experience with credit card, savings, mortgages and current accounts
• Understanding of KYC procedures
• Understanding of key legislation, regulatory bodies and best practice across the fraud space