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Fraud Chargeback Analyst

  • Location

    London

  • Discipline:

    Financial Crime & Fraud

  • Job type:

    Permanent

  • Salary:

    £30,000 pa

  • Consultant:

    #

  • Email:

    ahodson@merje.com

  • Job ref:

    AH/15834

  • Published:

    5 months ago

The organisation is looking for someone to join their team to assist in managing customer chargebacks. You will take responsibility for dealing with the whole chargeback flow and need to demonstrate an ability to professionally and sympathetically deal with customers whilst minimising losses from fraudulently logged claims. This also includes reporting to the Head of Compliance, you will be proactive in analysis data to identify trends, as well as the ability to work under pressure and to meet deadlines whilst delivering to a high standard. 

Key responsibilities include: 

  • Responsible for managing customer calls reporting unauthorised or disputed transactions
  • Have previous experience leading a chargeback function
  • Interviewing customers disputing transactions to ensure that claims are genuine prior to refunding customers
  • Recrediting customer funds where the customer has been the victim of fraud
  • Ensure that the organisation complies with the Payment Service Regulations in term of refunding customers within the one working day specified time frame
  • Where there is a concern surrounding the authenticity of a claim, raising appropriate Data Protection Requests to merchants to confirm or satisfy claims of unauthorised usage
  • Raising Chargeback claims direct to Mastercard to dispute transactions with merchant
  • Taking responsibility for submitting SAFE reports to Mastercard outlining details of all fraudulent transactions occurring

The Person:

  • Belief in the organisations mission to end financial exclusion
  • Exceptional communication skills
  • Ability to demonstrate great attention to detail
  • A highly organised individual
  • Ability to work under time pressure
  • Be adaptable to working in a changing environment
  • Ability to demonstrate patience and empathy when communicating with customers

Qualifications/Key Skills:

  • AML qualification in Anti-Money Laundering or Compliance - very desirable
  • Previous experience in reviewing and working with Chargebacks
  • Experience in developing systems to automate manual tasks
  • Ability to work independently as well as part of a small team
  • Experience in an FCA regulated Financial services business
  • Have an in-depth knowledge of the Payment Service Regulations
  • Experience within Start Ups or Financial Institutions

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.