Fraud & Risk Analyst

The multi-national fraud team are expanding and looking for a Fraud & Risk Analyst for our growing product and customer success department who will be working alongside with an existing team supporting our customers and prospects across Europe. Ideally the candidate should have had an exposure within the payment industry understanding the acquiring business or has a financial degree/background.

Key responsibilities:

  • Analyse customer fraud and risk challenges providing direct support as well as gathering information for the product and customer success team:
  • Communicate directly with fraud and risk analysts 
  • Keep the relevant customer success agent up to date
  • Join customer workshops to ensure best practises
  • Create fraud monitoring policies
  • Support customers by answering their questions and solving their problems
  • Be part of the team that understands the customer requirements inside-out and help us deliver them
  • Work together with the Product Management team to validate challenges and analyse them in depth
  • Working closely with customers, sales and technology teams
  • Ensure and support the technology team to deliver according to customers’ needs
  • Be part of the team that delivers great value to customers

Key Skills/Qualifications:

  • Payment/Fraud analyst experience
  • Agile Methodology (Scrum)
  • Programming experience in Python, LUA or other
  • Database skills such as SQL or data analysis experience using (NoSQL, Pandas, Matplotlib, Jupyter)
  • Atlassian product experience (JIRA, Confluence)
  • Version Control Systems

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.