Payment KYC Officer

  • Location


  • Discipline:

    Financial Crime & Fraud

  • Job type:


  • Salary:

    £28,000 plus benefits

  • Consultant:


  • Email:


  • Job ref:


  • Published:

    3 months ago

Our client is a UK service company that provides a diverse range of services to online gaming websites.


This role will report directly to the Payment & KYC Team Leader. In this position you will be responsible for ensuring customer’s KYC documents are verified and their winnings are paid in a timely manner. Whilst ensuring that the company retains its ability to transact freely and efficiently with our customers, there is also a strong sense of responsibility to protect the company and the stakeholders from inherent risk caused by Fraud and error.



●     Review and process customer’s withdrawals in a fast and efficient manner.

●     Identifying and highlighting unusual withdrawal behaviour and fraudulent activity

●     Utilise PSP back office systems to trace and credit missing transactions

●     Liaise with external payments teams to resolve any pending issues

●     Request, validate and approve documents as part of the KYC/CDD/EDD process

●     Escalated any fraudulent KYC documents that has been identified

●     Provide 2nd line support to the Customer Service, Responsible Gaming and Finance Department with any KYC or Payment related issues

●     Assist with investigating withdrawals with potential bonus abuse

●     Assist the Fraud & Risk Manager and Payment & KYC Team Leader as required

●     Actively follow industry news and trends


Skills & Competencies


●     Previous online gaming work experience

●     Previous experience working within Payments and KYC

●     Excellent attention to detail and a high level of accuracy

●     High proficiency of English (written and spoken)

●     Excellent computer literacy

●     Clear thinking/analytical and problem-solving mind set

●     Able to work in a high-volume work environment

●     Self-motivated individual


●     Experience in conducting AML/Fraud investigation

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.