Fraud & Chargeback Analyst

  • Location


  • Discipline:

    Financial Crime & Fraud

  • Job type:


  • Salary:

    £25,000 - £28,000

  • Email:


  • Job ref:


  • Published:

    almost 2 years ago

Our client is a leading fintech business who are looking for a Fraud & Chargeback Analyst to join a growing team. The role will be responsible for ensuring that the business and customer is protected from Fraud.  


Key responsibilities include:

  • Processing cardholder disputed transactions via VROL
  • Responding to police requests (DPA requests)
  • Processing bank recalls
  • Completing SAR reports as necessary through our regulatory obligations
  • Investigating fraud claims by customers and taking any necessary action as a result
  • Producing fraud reports for senior management
  • Carrying out fraud investigations on accounts from internal referrals
  • Helping to define new operational processes
  • Working cases that are referred for suspicious trading activity by our Fraud Management System
  • Suggesting new fraud & monitoring systems/improvements
  • Proactively address issues
  • Acting as a point of contact for internal and external customers regarding fraud and chargeback related queries


Key Requirements:

• Detailed understanding of fraud typologies in payments including debit card and banking payments

• Experience in using systems such as CIFAS and VROL

• Understanding of financial crime legislation and regulatory requirements 

• Ability to manage multiple tasks concurrently, prioritising own workload to stay with agreed timescales