Fraud & Chargeback Analyst
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Location
Skipton
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Discipline:
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Job type:
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Salary:
£25,000 - £28,000
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Email:
jkelly@merje.com
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Job ref:
JK/15681
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Published:
over 1 year ago
Our client is a leading fintech business who are looking for a Fraud & Chargeback Analyst to join a growing team. The role will be responsible for ensuring that the business and customer is protected from Fraud.
Key responsibilities include:
- Processing cardholder disputed transactions via VROL
- Responding to police requests (DPA requests)
- Processing bank recalls
- Completing SAR reports as necessary through our regulatory obligations
- Investigating fraud claims by customers and taking any necessary action as a result
- Producing fraud reports for senior management
- Carrying out fraud investigations on accounts from internal referrals
- Helping to define new operational processes
- Working cases that are referred for suspicious trading activity by our Fraud Management System
- Suggesting new fraud & monitoring systems/improvements
- Proactively address issues
- Acting as a point of contact for internal and external customers regarding fraud and chargeback related queries
Key Requirements:
• Detailed understanding of fraud typologies in payments including debit card and banking payments
• Experience in using systems such as CIFAS and VROL
• Understanding of financial crime legislation and regulatory requirements
• Ability to manage multiple tasks concurrently, prioritising own workload to stay with agreed timescales