Our client is a leading fintech business who are looking for a Fraud & Chargeback Analyst to join a growing team. The role will be responsible for ensuring that the business and customer is protected from Fraud.  

Key responsibilities include:

• Processing cardholder disputed transactions via VROL
• Responding to police requests (DPA requests)
• Processing bank recalls
• Completing SAR reports as necessary through our regulatory obligations
• Investigating fraud claims by customers and taking any necessary action as a result
• Producing fraud reports for senior management
• Carrying out fraud investigations on accounts from internal referrals
• Helping to define new operational processes
• Working cases that are referred for suspicious trading activity by our Fraud Management System
• Suggesting new fraud & monitoring systems/improvements
• Proactively address issues
• Acting as a point of contact for internal and external customers regarding fraud and chargeback related queries

Key Requirements:

• Detailed understanding of fraud typologies in payments including debit card and banking payments

• Experience in using systems such as CIFAS and VROL

• Understanding of financial crime legislation and regulatory requirements 

• Ability to manage multiple tasks concurrently, prioritising own workload to stay with agreed timescales