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Fraud Analyst

  • Location

    London

  • Discipline:

    Financial Crime & Fraud

  • Job type:

    Permanent

  • Salary:

    £26,000

  • Consultant:

    #

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/15756

  • Published:

    3 months ago

Our client is an innovative and entrepreneurial business who have develop leading businesses. The role is responsible for ensuring all customer transactions are processed efficiently and to detect and prevent fraud, handling all chargeback claims in a timely manner

Key responsibilities include:

 

  • Review all risk transactions to identify and block fraudulent activity
  • Continually look for fraud patterns to keep fraud screening systems up to date
  • Ensure chargeback and fraud rates are below the thresholds provided by the Fraud and Revenue Assurance manager
  • Review customer transactions throughout the day and promptly report any unusual activity
  • Perform regular test payments. Report technical issues and suggest improvements.
  • Provide support to Customer Service team handling payment queries
  • Extract transactional data from different sources and compile them to monitor key business indicators
  • Assist in identify opportunities for improvements with technology systems and procedures, and initiate appropriate action to implement process and changes

 

Key Requirements:

 

  • 2+ years of proven experience in e-commerce and fraud prevention
  • Previous experience in customer service is preferred
  • Excellent research and analytical skills
  • Proficiency in Excel