Monday - Friday
Location: Edinburgh or Uddingston (Hybrid)
12 Month Fixed Term Contract
As a Forecasting Analyst you'll be accountable for forecasting all customer contact across the short- and long-term range for Customer fulfilment, including analysing the impact on business initiatives and changing environments.
Forecasting Analyst responsibilities:
Production of long- and short-range forecasts across all Customer Fulfilment journeys (Voice, Chat, Complaints, WhatsApp, social media etc) including outbound contact.
Managing the demand propensity models, linked to internal and external data sources, to create all workload demand forecasts.
Review the demand implications of proposed business changes/initiatives to support identifying risk/opportunity associated.
Working with Customer & Commercial partners to understand new products & propositions impacts on demand.
Supporting the operation of modelling against demand planning scenarios to support risk assessments and mitigation planning.
You'll be collaborating effectively with Field Planning function to ensure latest field position (forecast lead times, reschedule rates and ASV mailing) are reflected in to demand forecasts.
Identifying, analysing, and interpreting trends or patterns to prepare ongoing reports and data visualizations (e.g., charts, dashboards, heat maps) to support business decisions.
What we look for:
Prior experience of using Forecasting Tools and software for a large-scale operating model
Knowledge and experience of Data management & analytics
Have worked within a Data modelling, design, and visualisation role previously.
Understand Demand Management or have worked within a similar role across resource planning.
Good knowledge or experience within Benefits analysis
Competitive salary and bonus potential
Company Funded Healthcare Plan
25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.