To contact new clients by telephone in order to take details of their accident and record the details accurately and efficiently in order for us to make an assessment in relation to prospects of success and decide whether or not we can accept a claim and offer them services. To gather documents from clients to support and verify their claim. To arrange recovery of clients damaged vehicles and to arrange other relevant services as required.
PRINCIPAL RESPONSIBILITIES
•To answer incoming telephone calls in a call centre environment.
•To make outgoing calls in response to a clients request to call back
•To obtain information and input data on our claims database regarding clients accidents.
•To check the validity of clients vehicle documents and identification.
•To send a request for a hire vehicle where required to the fleet department.
•To manage a workload efficiently to avoid delays in processing claims and arranging hires
•To effectively communicate our decision regarding a claim to the client, the associated garage and the BDM.
•To undertake any other reasonable task to ensure the efficient operation of the business
JOB REQUIREMENTS
Attention to detail, administratively organised, effective communication skills, patience, empathy, self-motivation, ability to work as a team, confident with IT proficient with Microsoft applications.
Ability to work in a busy pressurised environment to meet deadlines and keep a level head.
Hours of Work: Rolling four days on and four days off 8am – 8pm
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.