Back to Job Search

Fleet Insurance Claims Handler

  • Location: Potters Bar
  • Salary: c£24,000 pa per year
  • Job Type:Permanent

Posted about 2 years ago

  • Contact: Peter Smith
  • Expiry Date: 11 March 2022
  • Job Ref: PSM/18627

The role:

• To log accident and theft reports on internal systems and report them to insurer/and handling agents as required.

• To contact hirers and take full detail of accidents and thefts that occur during the period of hire

• To liaise with police and other recovery compounds to recover vehicles back to our clients sites as required.

• To liaise with lease companies regarding settlement of total loss cases.

• Answer the telephone and assist with accident and vehicle damage related enquiries.

• Keep accurate spreadsheets of claims, thefts and ad-hoc reporting as required by management.

• Processing of invoices to settlement by insurer and client as required.

Other Duties

• Dealing with email queries relating to insurance claims, vehicle damage and vehicle recoveries – speaking with clients and TPA over the phone to clarify accident circumstances and ensure liability decisions are reached quickly

• Referral of indemnity and liability related queries over to insurance claims handlers/fleet insurance manager as required.