The role:
• To log accident and theft reports on internal systems and report them to insurer/and handling agents as required.
• To contact hirers and take full detail of accidents and thefts that occur during the period of hire
• To liaise with police and other recovery compounds to recover vehicles back to our clients sites as required.
• To liaise with lease companies regarding settlement of total loss cases.
• Answer the telephone and assist with accident and vehicle damage related enquiries.
• Keep accurate spreadsheets of claims, thefts and ad-hoc reporting as required by management.
• Processing of invoices to settlement by insurer and client as required.
Other Duties
• Dealing with email queries relating to insurance claims, vehicle damage and vehicle recoveries – speaking with clients and TPA over the phone to clarify accident circumstances and ensure liability decisions are reached quickly
• Referral of indemnity and liability related queries over to insurance claims handlers/fleet insurance manager as required.