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Enforcement Manager

  • Location: Redditch
  • Salary: £39,400 per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Front-Line Talent
  • Contact: Millie Ellis
  • Contact Email: mellis@merje.com
  • Contact Phone: 0161 883 2823
  • Expiry Date: 22 February 2024
  • Job Ref: 11317/ME

Enforcement Manager

Monday - Friday (Varied Shift patterns) (42 Hours)

Fulltime - Permanent

Salary: £39,400

Location: Redditch

The Enforcement Manager will take responsibility for performance and management of a team of Enforcement Agents, as part of larger team of Managers that form the Enforcement department management team. The role requires excellent leadership skills to motivate and manage field agents and meet the expectations of the department's compliance, collection rates, business and client expectations.

Enforcement Manager responsibilities:

  • Assist the Group Head of Enforcement Services with the daily running of the enforcement department, meeting all operational Enforcement Agent requirements.
  • Drive performance within the Enforcement department, specifically focusing on a dedicated team of individuals, meeting or exceeding expected collection targets. Support new departmental initiatives to drive performance across the board and for specific clients.
  • Able to identify Enforcement Agent behaviours, from daily interaction and close connection with team members as well as different data sources, adopting a proactive approach to constantly develop each colleague within the team, whilst working with the Group Head of Enforcement Services to develop strategies for improving performance both at a team and departmental level.
  • Undertake regular 1-2-1 performance management support for a team of Enforcement Agents.
  • Maintain professional and effective relationships with other functions of the business to utilise their expertise.
  • Responsible for engaging and supporting the Enforcement Agents with their health and wellbeing, providing mental health first aid support, and escalating to the Group Head of Enforcement Services where there are concerns.
  • Report safeguarding concerns with the safeguarding team and escalating to the principal safeguarding officers if immediate response is required.
  • Assist the compliance department when complaints are received against Enforcement Agents, ensuring the investigation / disciplinary procedure is followed correctly working with Human Resources department to facilitate this process and any resulting actions.
  • Responsible for authorising, administering, and reviewing levels of sickness, absenteeism & holiday, maintaining accurate records of absences and adopting an approach to support agents, keep in touch and ensure department absence levels remain as low as possible.
  • Oversee the administrative duties relating to enforcement paperwork, reporting lines and audit requirements for the department: GDPR, ISO standards, FORS, CIVEA requirements and other requirements which must always remain compliant.
  • Maintain an up-to-date knowledge of Enforcement legislation, company policy and procedure, escalating if further guidance is required.
  • Assist other areas of the department as required, including employed, self- employed enforcement agents, special operations, projects, deputizing, compliance, technical support, recruitment, onboarding, training, and development.
  • Assist the Group Head of Enforcement Service with any other duties within the remit of the Enforcement Agent Department as required.
  • Proven experience as an exemplary and high performing Enforcement Agent or EA team leader/manager with the right leadership qualities to motivate a team of field-based agents to achieve exceptional results.
  • Change agent who readily adapts to change, proactively suggests ideas for improvement with experience of leading successful change initiatives.
  • Motivational manager, with a proven track record of coaching and mentoring others

What we look for in an Enforcement Manager:

  • Proven experience as an exemplary and high performing Enforcement Agent or EA team leader/manager with the right leadership qualities to motivate team of field-based agents to achieve exceptional results.
  • Change agent who readily adapts to change, proactively suggests ideas for improvement with experience of leading successful change initiatives.
  • Excellent management and communications skills to influence a team and motivate them to achieve their team and personal best: Motivational manager, with a proven track record of coaching and mentoring others.
  • Client focussed with a strong moral compass, values, ethics, and integrity: open, honest, trustworthy, and dependable.
  • Strong and effective team player with an inclusive and collaborative approach.
  • Current EA certificate with Taking Control of Goods Level 2 or above.

Our Benefits:

  • Competitive Salary
  • 23 days holiday + bank holidays and long service Increase.
  • Company Pension Scheme
  • Working Pattern: Office based with some home working for late night/early shifts.
  • Company vehicle depending on availability or £5,000 car allowance per annum.

All applicants will undertake DBS / CCJ checks prior to employment.