To monitor the progression of assigned files by appointed solicitor in line with agreed service level agreements.
•To deliver individual targets to support the departments effective timely recovery of debt and to manage the relationship between Client and the Panel Solicitor
•To investigate claims and prepare for drafting proceedings.
•To draft court proceedings
•To understand the service level agreement in place with solicitor assigned to file,liaising, and chasing as needed to ensure delivery.
•To deliver individual targets set re timescales of solicitor acknowledgement negotiated settlement or initiated action, and percentage of actual recovery.
•To monitor and prioritise incoming email and post, communicating where necessary,
•Observing and complying with GDPR
•To achieve objectives and targets set.
•Carry out reasonable tasks as requested by your line Manager.
Ideally have a law degree and be looking to gain litigation experience.
Ideally but not essential experience within the Insurance industry
Understanding of litigation process and court proceedings would be advantageous.
Clear verbal communication skills, persuasive and assertive
Good written communication skills, capturing a clear logical summary of situations.
Proven judgment and decision-making skills including problem solving.
Ability to demonstrate commercial awareness.
Ability to prioritise and recognise importance and urgency.
Excellent interpersonal and influencing skills.
Adaptable, tenacious self-starter who is results orientated.
Able to work on own initiative as well as support team and departmental goals and
Demonstrable experience of achieving against targets.
IT Literate, demonstrable experience of using in house computer systems.