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Distribution Quality Manager

  • Location: City of London
  • Salary: £50,000 per year
  • Job Type:Permanent

Posted 23 days ago

  • Sector: Compliance
  • Contact: Emilia Thomas
  • Contact Email: ethomas@merje.com
  • Expiry Date: 09 December 2021
  • Job Ref: ET/18275

Reporting to the Head of Intermediated Sales Quality, the role is to own, enhance and report on distribution quality management (DQM) within the business’ intermediated distribution chains.

Key Responsibilities

  • Promote protection sales quality within adviser firms through the monitoring of sales quality scorecards and the profitability.

  • Take action with adviser firms based on these scores by co-ordinating:

    • Terms alterations

    • Targeted training / coaching

    • Enhanced Service offerings;

    • Targeted risk controls

  • Provide the business with regular reports on progress and KPI measurement.

  • The role requires working with a variety of stakeholders and subject matter experts at all levels of the business as well as some nationwide travel between offices, it’s franchise partners and end distributors where required.

Accountabilities

  • Collation, analysis and dissemination of sales quality scorecards.

  • Quality coaching on best practice and practical ways to embed quality within broker firms.

  • Augmentation of commission terms and added value propositions to reward high quality firms and penalise those of poor quality.

  • Be a point of contact and ambassador for distribution quality management to both external brokers and internal sales support functions.

  • Liaise closely with senior distribution stakeholders to define, promote and embed sales quality practices in conjunction with commercial imperatives and sales targets.

  • Provision of relevant best practice content for learning and development teams.

  • Manage DQM communications and actions tracking through CRM platform.

  • Track and report on the efficacy of DQM efforts through monitoring of quality KPIs and profitability of new business inflows.

  • Contribute to discussions with the business’ reinsurance partners regarding the management of protection sales quality.

Skills Required

  • Experience within regulated protection sales industry.

  • Work experience with an FCA regulated protection / insurance broker.

  • Advanced working knowledge of Microsoft Excel and data consolidation/analysis.

  • Experience of quality management and sales development with regulated protection sales.

  • Strong balance of risk / quality vs commercial imperatives.

  • Excellent verbal and written communication skills.

  • Ability to convey complicated ideas in a simple, relatable way as well as achieve by in to pushing quality focused agenda.

  • Diplomacy and tact in dealing with business sensitive information

  • Ability to multi-task and prioritise activities.

  • Able to analyse and report on data - Data manipulation, Formula creation, Charts and graphs, Pivot tables.

  • Ability to produce accurate reports within short time periods.

  • Demonstrate a high attention to detail in performing tasks.

  • Self-starter able to work under pressure to tight deadlines.

  • Able to work both independently and within a team environment.