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Dietary Veterinary Nurse – Office based

Working as part of a small friendly team the main purpose of this role is to provide excellent customer service and timely responses to external and internal customer enquiries and requests via telephone, email, social media and letter.

Responsibilities:

  • Correctly and appropriately answering telephone, email, social media and letter enquiries relating to our products and services from consumers and customers
  • Recording and processing information accurately
  • Elevating and handling sensitive reports according to defined business procedures
  • Maintaining objectivity when interacting with consumers and customers
  • Aiding in the management of product quality reports
  • Monitoring and providing statistics on department activities
  • Maintaining protocols for existing procedures and developing protocols for new procedures
  • Maintaining relevant databases
  • Assisting with administrative procedures and tasks in support of systems and services managed by the department (e.g., 100% Satisfaction Guarantee claims, Urolith Analysis Service)
  • Supporting the Veterinary Technical Helpline; logging, filing and maintaining records
  • Maintaining a sound knowledge of Hill’s Science Plan, Ideal Balance, VetEssentials and Prescription Diet product ranges
  • Attending occasional Sales Meetings & Technical Training and reporting content to the department colleagues 

Educational background – minimum expectation

Experienced Registered Veterinary Nurse or qualified Animal Nutritionist

Start Date: Immediately