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Dialler Manager

Our Client is expending and developing their contact centre and are seeking an experienced Dialler Manager to take sole responsibility for the dialler and ensuring that enquiries are effectively managed

Key Responsibilities:

  • Sole responsibility for the operation of the dialler
  • Support of the operation in terms of dialling strategy to optimize leads
  • Proactive with new ideas to improve the dialler performance
  • Analysis of previous figures in order to maximize future performance
  • Liaise with Sales and Marketing to develop the use of the dialler to improve the customer journey
  • Monitor Dialler performance against set targets
  • Analyse data performance to help shape future strategies
  • Build, manage and provide insight around performance
  • Strong interpersonal, reporting and analytical skills required
  • To maintain a work rate and level that falls in line with the company’s objectives
  • Follow all company procedures
  • Adhere to the FCA rules and guidelines
  • To treat your colleagues and the work place with respect
  • *Responsibilities could change or just include SOME of the above

Skills & Experience:

  • Previous Dialler Manager experience
  • Excellent communication skills with a professional and friendly manner
  • Statistically minded
  • Ability to work to targets
  • Innovated and driven to provide new ideas
  • Ability to work to your own initiative with minimal supervision whilst working in a close-knit team.
  • Self-motivated, driven and passionate about your role
  • Organisation and the ability to manage numerous tasks at one time is vital
  • Be able to adapt to a fast pace of work in order to meet targets

Benefits:

  • 30 days' annual leave
  • Rapid company expansion providing excellent development and career opportunities
  • Many other exclusive benefits