Your new role:
To undertake the inspection of damaged vehicles primarily via damage images and repair estimates.
Assessing and negotiating the full extent of the damage, costs of repair and repair time frames and thereafter authorising repairs to proceed on the authority of our insurer clients.
An important aspect of this job is to identify the correct prescribed repair method and prepare, record and maintain records of electronic and manual estimates.
Responsibilities:
Accurately and professionally assess a wide range of vehicles
You will work to the highest standard and demonstrate a sound up-to-date knowledge of vehicle repair techniques.
Use computerised estimating systems
Calculate costings and the time required to complete all necessary repairs
Liaise regularly with insurance engineers
Contact customers to provide updates
Any other tasks that are necessary
Work efficiently in a fast-paced accident repair centre
Follow the correct repair techniques and produce work in line with factors specifications and customer satisfaction
Personal Attributes
Excellent communication & interpersonal skills
Clear confident telephone manner
Self-motivated
Strong team player
Flexible and adaptable attitude
Excellent time management
Takes a proactive approach to solving people and customer problems
Attention to detail maintaining accuracy at all times
Ability to make the customer feel valued
Skills
Experience using Audatex estimating system
ATA/VDA is advantageous but not essential
IMI Membership
Previous experience working as a Vehicle Damage Assessor
Previous experience working in a pressurised environment
Customer service excellence
Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.