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Data Services Manager

  • Location

    Milton Keynes

  • Discipline:

    Compliance

  • Job type:

    Permanent

  • Salary:

    £50,000 - £60,000

  • Consultant:

    #

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/15566

  • Published:

    2 months ago

Our client is a leading business who are looking for a Data Services Manager to join a growing team. The role will be responsible for managing all the portals that the business operates and ensuring the data is handled and analysed correctly.

Key responsibilities include:

  • Be responsible for the delivery of the portal services to customers, ensuring that contractual SLAs are maintained
  • Induction of new portal customers
  • Develop strong relationships with portal customers, analyse their activity and resolve customer problems
  • Develop and action a robust audit of the use of all portals in conjunction with the audit team
  • Production and analysis of management information for portal customers and stakeholders
  • Supervision and administration of subject access requests and consumer complaints
  • Ongoing development and enhancement of the businesses portals and data services
  • Effective representation of the business at industry meetings and elsewhere Decision Making Authority
  • Determining the appropriate level of information to disseminate to customers and partners
  • Managing the processing of information, including dissemination of information to customers and partners in line with relevant legislation and best practice guidance, such as ISO27001
  • Promote and support all aspects of the businesses data services portals

Key Requirements:

  • Education to degree level or equivalent experience
  • Experience of working on industry working groups or within an industry facing role
  • Proven experience of business analytics or similar experience
  • Experience of dealing with and effectively handling a number of conflicting priorities and deadlines responses