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Customer Support Associate

Duration:             12 month’s contract

Start Date:          ASAP


Overview:  As the entire country, and indeed the world, continues to respond to the impact of COVID-19, our client is doing everything they can to ensure they play it's part and looking after their Financial Services customer.  During these unprecedented times, they understand some of their customers will be worrying about their finances so we're looking for Customer Service Advisors to bolster their existing team to ensure they can meet their customer needs. 

The Candidate:  We're seeking passionate, empathetic individuals to provide a first class service and willing to do whatever it takes to make customers feel happier about money.

The successful candidate will be naturally curious, and willing to go the extra mile to provide our customers with the support they need.  You'll provide a fantastic customer service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs.

You can expect customers to be worried about their hard earned cash so you'll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy.
 

Duties and Responsibilities:
 

** Please Note ***

Due to COVID-19 the shifts are reduced but will shortly be phased back out to normal working patterns - 7 days a week (Mon-Sun), shifts will vary from 8am-4pm, 9am-5pm, 10am-6pm & 1pm-9pm. Weekend working will be required and for those split weeks will be arranged.


All offers of employment are conditional and you will only be able to start in the position after completing a strict vetting process including a credit check, a criminal record check and reference checks.

Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.