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Customer Support Advisor - Part-time

Are you looking for part time evening and weekend work?

Do you want to work for a company that provides full training?

Are you passionate about providing excellent customer service and support?

Do you want to start a job as an inbound customer service advisor, but don't have any experience?

If you answered "yes" to the above questions, look no further for an amazing part time customer service opportunity in Sutton Coldfield! We are holding open events on the evenings of 1st and 2nd May and would love you to come and see us and find out what a fantastic company we are to work for!

We are looking for friendly, reliable customer focused individuals to join our customer service family.  As a Customer Support Advisor, you will join a multi-skilled team providing customer support on a rota-basis within the Client Service Centre. 

Responsibilities:

  • You will respond to high volume inbound calls from client contacts for funeral/cremation services with sensitivity and empathy
  • You will be able to secure client sales from inbound enquiries resulting from marketing campaigns
  • You will provide administrative support for our existing client database
  • Resolve client concerns, queries &/or problems
  • You will be able to manage multiple tasks to achieve the best outcome
  • You will provide the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction

You:

  • Good standard of Maths and English: GCSE Grade C or above (or equivalent)
  • Excellent keyboard skills
  • Ability to establish rapport with clients and colleagues
  • A desire to exceed in delivering exceptional customer service at every opportunity
  • Enthusiastic with a ‘Can Do’ attitude
  • Highly motivated to respond to and resolve customer enquiries
  • Great team player
  • Adaptable approach to meet client needs (e.g. Sensitivity, patience, friendliness, empathy and efficiency)
  • Ability to be flexible with shift patterns and overtime working
  • Professional and business-like in approach
  • Excellent customer service skills