Customer Solutions Agent

£17,708 per annum plus excellent monthly bonus

Kilmarnock (remote working until further notice)

Do you love helping customers, problem solving and finding great solutions?

Can you combine that with a drive for negotiating and working to target?

Would you like to work towards an achievable, rewarding bonus scheme?


MERJE is looking to recruit dynamic Customer Solutions Agents to join our client based in Kilmarnock, albeit the role will be working from home for the time being. This role is permanent, working Monday to Friday with occasional short hours on a Saturday and no Sunday working! If successful, you will join the long standing Customer Solutions team of our international client, eventually based in their fantastic office environment in Ayrshire.

The role will involve speaking via inbound and outbound calls with a variety of customers who for one reason or another have got themselves behind on payments and into debt. You will be responsible for managing your customer calls, quickly building rapport over the phone and working to negotiate a mutually suitable payment plan and in turn help the customer to clear their money issues and get themselves back to being debt free. This will require you to have fantastic customer service skills, being empathetic to a difficult situation but have plenty of resilience to ensure the best result for the customer and our client. You will work to regular targets, so must be driven to achieve these, be a confident communicator who enjoys helping people and also able to work well as part of a team. This is a fast paced role in which you will require to have excellent listening skills, enthusiasm and a great work ethic.

You will be very well trained and spend time in Grad Bay before going live on customer calls and be fully supported continuously throughout your tenure in the business.

This is a great opportunity for ambitious candidates to develop their career in the financial services industry.  For this role, we are keen to speak with highly customer focused, target driven individuals who enjoy speaking to people, are confident working across multiple systems and keen to commit to a company and really grow within the business. If you have an outgoing personality, are keen to further your career in a global organisation, this could be a fantastic opportunity for you. If that’s not enough, the bonus is very competitive too!

Please apply online today for an immediate interview.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.