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Customer Services Advisor

  • Location: Birmingham
  • Salary: £24,500 per year
  • Job Type:Permanent

Posted about 2 months ago

  • Sector: Front-Line Talent, Customer Contact
  • Contact: Sally Brearley
  • Contact Email: sbrearley@merje.com
  • Contact Phone: 0161 883 2755
  • Expiry Date: 25 March 2024
  • Job Ref: 11427/SBR

Inbound Customer Service Advisor

Birmingham

Permanent Full-Time

Monday - Friday

£24,500 per annum

Banking Experience Preferred

Purpose of the role:

Working as a Customer Service Advisor in the Customer Services team to deliver the highest level of customer service and good customer outcomes. Undertake a range of administrative activities, continually improving operational effectiveness and ensuring adherence to the bank's policies and procedures in line with corporate governance and regulatory requirements.

Responsibilities:

- Completion of daily tasks relating to account opening, ongoing servicing, telephony and high value/risk transactional activity. Accurately processing transactions and customer instructions in a timely manner ensuring that procedures are followed as well as meeting service standards and regulatory requirements.

- Ensuring risk controls are met at all times, safeguarding the Bank from losses and reporting any suspicious activity as appropriate. Undertake customer due diligence, be vigilant and actively consider all transactional activity mitigating the risk of money laundering and fraudulent activities

- Ensure all amendments to customer records are properly supported by authentic instructions and in accordance with Bank policies, procedures

- Support the wider Bank team on projects as required. Attending team meetings and contributing to the wider team effort. Contribute to the effectiveness and efficiency of Operations by reviewing existing processes and procedures and proposing improvements which enhance service, deliver cost savings and / or mitigate risk.

- Communicate with customers with speed, ease, certainty and empathy on the telephone, in writing and face to face as required.

- To undertake any other duties required to meet the objectives of the Bank, including providing support to other Bank functions where necessary.

This customer service job is unique and you will deal with 100's of different queries and learn so much about how a bank operates, that two days will never be the same. This customer service job is extremely varied, with lots of different customer service queries being raised, which you will deal with efficiently and in a friendly manner.

If you are interested in hearing more about this customer service job in Birmingham, or if you'd like to apply, please do, we'd love to hear from you!

 

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