Customer Service Team Leader

Are you a  real people’s person who’s experienced in leading and managing large teams of up to 17 people? Do you have proven experience of managing in a fast paced inbound customer service centre? Are you driven to inspire and motivate first class customer service?

If you are, then you sound perfect for our team!

We’re growing and are looking for Team Leader to join our CSC family. You should be passionate about delivering an excellent customer focussed service to all customers (internal and external) as well as being a confident and effective coach. We’re looking for someone who can demonstrate strong communication skills, is a high achiever who drives to meet and exceed KPIs but also has experience of managing and leading large teams and leads from the front by taking calls when needed.

We will expect you to be an ambassador and promote a collaborative approach. You will be instrumental in leading change to always ensure customers receive a right first time service whilst developing and managing an engaged team driving performance to meet and exceed targets.

To be successful in this role, you will need to evidence current coaching and developing of individual team members and management of department operational objectives.  You’ll be someone who leads by example; puts customers first by taking customer calls when demand is high, and works flexibly to support colleagues.

If you are self-motivated, an innovative problem solver, target driven and solution focused and able to work Monday to Friday between 8am – 8pm then apply without delay!