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Customer Service Team leader

  • Location: Bolton
  • Salary: £29,000 per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Front-Line Talent
  • Contact: Millie Ellis
  • Contact Email: mellis@merje.com
  • Contact Phone: 0161 883 2823
  • Expiry Date: 02 October 2023
  • Job Ref: ME/10765

Customer Service Team Leader

Monday - Friday Full-time, Permanent, 35 Hours P/W

From £29,000 depending on experience

Location: Bolton

Have you worked within the Insurance Sector and are looking for a new career?

This role represents an opportunity to be part of a successful and dynamic department dealing with a new partner which is set for expansion over the coming months.

The team will respond to connected car collision alerts, problem solving for the Client on behalf of the Motor Manufacturer whose reputation is in your hands at the point of need.

You will be in at the beginning, on the ground shaping and implementing best in class service and fulfilment in line with the partners requirements. Emphasis is on proactive client liaison, problem solving and dealing with prestige customers. Success will lead to growth and expansion.

Team Leader responsibilities:

  • Provide point of contact for incoming vehicle collision alerts

  • Assess the fulfilment solutions applicable to the situation.

  • Appoint Suppliers.

  • Manage Invoicing and Credit Control Manage the Customers full expectations.

  • Keep Customers and other Key Stakeholders fully updated.

  • Consistently provide outstanding customer service, ensuring the process is as stress-free as possible for the customer.

  • Manage complaints at all levels with confidence.

What we look for:

  • The Team Leader must be competent in all aspects of customer service, be highly organised and used to working to deadlines

  • The position requires leadership and general management skills along with the ability to work in and create a cohesive team environment.

  • The Team Leader would be required to work flexibly and be adaptable to the department's business needs and requirements.

  • The role will involve managing the team on a day-to-day basis and assisting members of the team; consequently, the Team Leader must have significant experience.

Team Leader Benefits:

  • Generous holiday allowance increasing with length of service.

  • Birthday day off and half-day off for seasonal shopping.

  • Holiday sell scheme.

  • Contributory  Pension Scheme

  • Discounted sports and social activities

  • Support with industry-relevant qualifications.

  • Free on-site parking

  • Casual dress code, free allocation of branded clothing.

  • Breakfast cereal provided.

  • Cycle to work scheme.

  • A cash bonus for going above and beyond.

  • Trained mental health & first-aid staff on-site.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.