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Customer Service Advisor

Start date 25th January 2019

37.5 hours Shifts  Mon – Fri Between 8am-6.30 pm

Our client is a leading energy company.  We have some exciting opportunities to deliver world class experience for their customers.  You will be responsible for handling inbound customer service enquiries.

You will be dealing with enquiries such as:

  • Billing Enquiries
  • Customer Renewals
  • Cancellation Requests
  • Customer complaints
  • Change of Address
  • Change of Account Details
  • House Moves
  • General Account Enquiries

The Role:

  • Working within a lively contact centre, having great conversations with our customers
  • By delivering excellent customer service you will expected to provide a world class service for the customer
  • Using a consultative approach to resolve customer issues
  • Listening and understanding our customers to ensure we deliver a tailored solution
  • Working as part of a team to add value to our business
  • Striving to achieve your personal best through quality targets

About You:

  • We are looking for individuals who have a passion for customer service
  • It would be desirable for you to have worked in a regulated/compliance environment
  • You must be a self-motivated, resilient individual, who can adapt within a fast paced environment
  • You will need to be able to evidence 100% commitment to the role
  • Strong written and verbal communication skills are required