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Customer Service Associate

  • Location

    Leeds

  • Discipline:

    MERJE Front-Line Talent

  • Job type:

    Contract

  • Salary:

    £17,000

  • Consultant:

    #

  • Email:

    psmith@merje.com

  • Job ref:

    PSM/16333

  • Published:

    4 months ago

  • Duration:

    1 year

Are you naturally curious, and willing to go the extra mile to provide our customers with the support they need to succeed.
 

Right now, some great opportunities exist within our team so if you're passionate about providing really great service and support, while helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs. We're looking for self-motivated enthusiastic individuals, who are ready to make a real difference to a successful and expanding team.
 

The Customer Support Associate role is about…

  • Contacting our customers to discuss their financial situation
  • Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
  • Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams
  • Where necessary working to defined processes managing cases through the courts to recover monies owed.
  • Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
  • Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience
  • As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
  • Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.

It’s essential you have…

  • Excellent communication and listening skills, ability to empathise coupled with strong negotiating skills, and general ability to impress with your professional manner and actions.
  • Flexible working to suit customer needs and business demands.
  • Face to face or telephone based customer experience
  • A great attitude and desire to exceed our customers’ expectations

What’s available?

  • 25 days holiday plus you can buy more
  • Private Medical Insurance
  • Total Pension! Enabling you to save a regular amount towards your retirement
  • Income Protection and Life Assurance
  • Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement towards the cost of your wellness choices
  • Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement towards the cost of your wellness choices