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Customer Service Assistant

 About the Customer Service Assistant Role

You’ll be working as part of the Customer Service team based in Wythenshawe Manchester, taking customer enquiries, processing orders and checking product availability for Menswear Fashion.

To be successful in the Customer Service Assistant Role you must be able to accurately understand the customer’s requirements, process information using your own initiative and prioritise your workload.  You will be dealing with customers via live chat, telephone and e-mail communications.

As Customer Service Assistant your day to day tasks will include:

Dealing with Live Chat, Phone and E-mail queries from Customers.

Processing orders on the in-house computer system.

Checking product availability.

Providing first class service.

Liaising with internal and external departments to ensure the dispatch and delivery of orders.

Outbound calls to existing customers regarding returns or orders.

Upselling to Customers via Live Chat offering suitable alternatives or add ons.

About You:

If you have retail or sales experience or have worked in Customer Service or as a Call Centre Assistant we want to hear from you! 

Naturally you will have good customer service skills, an excellent phone manner and be comfortable using computers but we will provide you with full training for the internal systems.

Essential Skills and Competencies of the Customer Service Assistant Role:

Excellent customer service skills.

Attention to detail.

Excellent communication skills both written and verbal.

Punctual, reliable and a good work ethic.

Pro-active with a “can do” attitude.