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Customer Service Assistant

Job Description:

This is an exciting opportunity to join a vibrant Customer Service team based in Wythenshawe Manchester, taking customer enquiries, processing orders and checking product availability for Men’s designer Fashion.

To be successful in the Customer Service Assistant Role you must be able to accurately understand the customer’s requirements, process information using your own initiative and prioritise your workload.  You will be dealing with customers via live chat, telephone and e-mail communications, providing excellent customer service.

As Customer Service Assistant your day to day tasks will include:

Dealing with Live Chat, Phone and E-mail queries from Customers

Processing orders on the in-house computer system

Checking product availability

Providing first class customer service

Liaising with internal and external departments to ensure the dispatch and delivery of orders

Outbound calls to existing customers regarding returns or orders

Upselling to Customers via Live Chat offering suitable alternatives

About You:

If you have retail or sales experience or have worked in Customer Service or as a Call Centre Assistant, we want to hear from you! 

Naturally you will have good customer service skills, an excellent phone manner and be comfortable using computers but we will provide you with full training for the internal systems.

Essential Skills and Competencies of the Customer Service Assistant Role:

Excellent customer service skills

Attention to detail

Excellent communication skills both written and verbal

Punctual, reliable and a good work ethic

Pro-active with a “can do” attitude.

Hours:

35 hours, Shifts over 7 days - with 2 days off

Mon – Thurs Between 8am-8pm, Fri Between 8am – 6pm, Sat -Sun 10am – 6pm